DRIVE AutoCare’s origins can be traced back 37 years to their first automotive repair shop at 371 N. Highway 101 in Solana Beach. Founder Mike Gilmore opened California Import Auto in 1980, specializing in imported vehicles. Years later, Gilmore opened North Coast Alignment on N. Cedros Avenue in Solana Beach in 2003 and immediately after, Align-Tech in Escondido in 2005. In 2015, all three locations were rebranded under one name – DRIVE AutoCare.
Today, DRIVE’s full-service premium automotive repair facilities specialize in foreign, domestic, and exotic vehicles. With the same state-of-the-art diagnostic equipment found at the dealers, DRIVE AutoCare provides repair and maintenance services paired with an unparalleled customer experience.
Connections to Community
Alan “Mitt” Mittleman, Gilmore’s partner, lives and works in Solana Beach. According to Mittleman, “We are a community-based business and we give back to numerous organizations including Little League, the Boys and Girls Club, Chamber of Commerce, Rotary and local schools.”
Mittleman loves that he lives and works locally. “We give out caps with our logo and I see them all over the place. When I visited my son at Cal Poly, I see students that I’ve never met before wearing DRIVE caps and it makes me feel great that people are emotionally connected to my business.”
With their motto ‘Trustworthy Advice. Legendary Service’, DRIVE AutoCare aims to serve clients at a very high level. In fact, the North Cedros location has an all-woman service team and the customers absolutely love Kelly Johnson and Hannah Mann. This is the only woman-managed auto repair facility in San Diego County!
Conversations with Clients
A distinguishing service provided by DRIVE AutoCare is their complimentary Concierge Service. DRIVE AutoCare will pick up your car, perform repair and maintenance services, and return it to your home or office at no extra charge. If you need a car for the day, they can arrange a loaner car as well. Unlike a trip to the dealer which can be expensive and inconvenient, DRIVE seeks to make the repair process as easy and convenient as possible.
Mittleman shares, “Over the last year, I have called every single customer that did business with us at our two Solana Beach locations. I made nearly 4,000 phone calls and the results were extraordinary. Of the thousands of customers I spoke with, 98 percent were thrilled with their experience and for the remaining two percent I was able to resolve any service issues quickly!” Client feedback is integral to the high level of customer service provided and customers love the fact that the owner of DRIVE AutoCare called to make sure they were happy with their experience.
Caring for Cars
DRIVE AutoCare employs the finest, ASE-certified automotive technicians in San Diego County. By hiring a crew with complementary skills, they service a wide range of vehicles including Porsche, Mercedes, BMW, Audi, Rolls Royce, Range Rover, Bentley, Maserati, Lamborghini, and Lexus. In addition, DRIVE AutoCare’s technicians are suspension and alignment specialists.
DRIVE AutoCare’s mission is to enhance automotive value, safety and comfort and they are obsessive in their quest to exceed their customers’ expectations with trustworthy advice and legendary service.